Frequently Asked Questions
Everything you need to know about TESSAN power solutions and services.
Are TESSAN power strips and travel adapters safe to use?
Yes, safety is our top priority. All TESSAN products are built with fire-retardant materials and include multi-protection safety systems such as surge protection, overload protection, and short-circuit protection to ensure your devices remain safe.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email once your package has been dispatched.
What is your return policy for electronic accessories?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund or exchange.
Do TESSAN products come with a warranty?
Yes, all TESSAN products come with a standard 18-month warranty. This covers any manufacturing defects or functional issues encountered during normal use. Please keep your order ID for warranty claims.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital payment options like Apple Pay and Google Pay to ensure a safe checkout experience.
Will your travel adapters work in the UK, EU, or Australia?
TESSAN offers a wide range of region-specific and universal travel adapters. Please check the product description for the specific 'Type' (e.g., Type G for UK, Type C/E/F for Europe) to ensure compatibility with your destination's outlets.